Having Trouble Downloading Your Files
If you experience difficulty downloading your digital products, please make sure you are not using a download manager and have cleared your cookies and cache. Sometimes you might want to reboot and try again. This solves download problems almost every time.
If you need more update attempts, email us at firstname.lastname@example.org and we will be more than happy to update your order. Links are good for 72 hours.
Once you have received your update notification, go the store and log in to your account and download this purchase.
If you have tried all of our suggestions in this article, and still do not have success, we recommend that you check your firewall and/or connection. A call to your ISP provider might also prove useful in troubleshooting where your connection might be experiencing difficulty.